Dove Lodge – Exmouth Care Home

Terms & Conditions

Dove Lodge Care Home

Respite Stay – 4 Weeks for the Price of 3 Weeks

Provider: Doveleigh Care Ltd
Care Home: Dove Lodge Care Home
Address: 79–81 Salterton Road, Exmouth, Devon, EX8 2EW

Promotional Offer: Four (4) weeks of respite care for the price of three (3) weeks.

1. The Offer

1.1. Doveleigh Care Ltd is offering new customers the opportunity to receive a four (4) week respite stay at Dove Lodge Care Home for the price of three (3) weeks.

1.2. This promotional offer is available to new customers only and is not available to existing or returning customers who have previously received care or respite services from Doveleigh Care Ltd.

1.3. The promotional offer is available only at Dove Lodge Care Home, 79–81 Salterton Road, Exmouth, Devon, EX8 2EW, and does not apply to any other care home operated or managed by Doveleigh Care Ltd.

1.4. To qualify for the promotional offer, the resident’s respite stay must commence within the promotional period stated below. The resident must move into Dove Lodge Care Home and commence their respite stay between the specified start and end dates.

1.5. The offer is subject to availability and an assessment of the prospective resident’s care and support needs. Acceptance of a respite booking remains at the discretion of Doveleigh Care Ltd and Dove Lodge Care Home.

1.6. This offer is available to privately paying respite residents only. It does not apply to placements that are funded, arranged or paid for, wholly or partly, by a local authority, council, NHS body, continuing healthcare arrangement or any other public body. Doveleigh Care Ltd may request confirmation of the resident’s funding arrangements before confirming eligibility for the offer.

2. Promotional Period

2.1. The promotional offer applies only to eligible new customers whose four (4) week respite stay commences between 16^th September 2026 and 14^th October 2026 inclusive.

2.2. The resident must have moved into Dove Lodge Care Home and commenced their respite stay by the closing date of the promotional period in order to qualify for the offer.

2.3. Bookings made during the promotional period will not qualify for the offer if the resident’s respite stay commences after the promotional end date.

2.4. Doveleigh Care Ltd reserves the right to amend, extend, suspend or withdraw the offer at any time, subject to any bookings already confirmed in writing.

3. Payment

3.1. The resident or person responsible for payment will be charged the agreed promotional rate for three (3) weeks of respite care, while the resident may stay for up to four (4) weeks, subject to the terms of their respite agreement.

3.2. The full respite care fee must be paid in full and received by Doveleigh Care Ltd in advance of the respite stay commencing. The fees paid for the respite stay are non-refundable, unless otherwise agreed in writing by Doveleigh Care Ltd.

3.3. The promotional offer applies to the agreed respite care fees only. Any additional charges, services or expenses not included within the standard respite care fee will remain payable where applicable.

3.4. The offer cannot be exchanged for cash, transferred to another person, or combined with any other discount or promotional offer unless expressly agreed in writing by Doveleigh Care Ltd.

4. Suitability and Assessment

4.1. All respite placements are subject to an appropriate pre-admission assessment to establish whether Dove Lodge Care Home can safely and appropriately meet the resident’s care and support needs.

4.2. A prospective resident will not be admitted, or may be unable to continue their stay, where Doveleigh Care Ltd reasonably determines that Dove Lodge Care Home is unable to safely meet their needs or that the placement is otherwise unsuitable.

5. Behaviour, Safety and Termination of Stay

5.1. The safety, wellbeing and dignity of residents, visitors and staff is a priority for Doveleigh Care Ltd.

5.2. Doveleigh Care Ltd reserves the right to end or terminate a resident’s respite stay before the agreed end date where there are reasonable grounds to do so, including, but not limited to:

• behaviour that presents a risk to the resident, other residents, visitors or staff;
• aggressive, threatening, abusive or violent behaviour;
• repeated behaviour that significantly disrupts the safe or effective operation of the home;
• behaviour that cannot reasonably be managed within the resources, staffing or environment available at Dove Lodge Care Home;
• a significant change in the resident’s care, health or support needs which means that the home can no longer safely meet those needs; or
• any other circumstances in which Doveleigh Care Ltd reasonably considers that the placement is no longer safe, appropriate or sustainable.

5.3. Where circumstances permit, Doveleigh Care Ltd will seek to discuss concerns with the resident, their representative and/or relevant professionals and will provide reasonable notice of the termination of the stay.

5.4. Where there is an immediate or serious risk to the safety or wellbeing of the resident, other residents, visitors or staff, Doveleigh Care Ltd reserves the right to end the stay immediately or with such notice as is reasonably practicable in the circumstances.

5.5. Where a respite stay is ended early by Doveleigh Care Ltd due to the circumstances outlined in these Terms & Conditions, the fees paid for the respite stay will remain non-refundable, unless otherwise agreed in writing by Doveleigh Care Ltd.

6. Respite Stay Agreement

6.1. These promotional Terms & Conditions should be read alongside the resident’s Respite Care Agreement and any other relevant admission documentation.

6.2. In the event of any conflict between these promotional Terms & Conditions and the resident’s Respite Care Agreement, the terms of the Respite Care Agreement will take precedence unless expressly stated otherwise.

7. General

7.1. The offer is for new customers only, is non-transferable and is intended solely for the individual resident for whom the respite placement has been assessed and agreed.

7.2. The offer is subject to availability and cannot be guaranteed until the respite booking has been confirmed by Doveleigh Care Ltd in writing.

7.3. Doveleigh Care Ltd reserves the right to refuse a booking where the proposed placement is not considered suitable or safe for the resident or the existing residents and staff of Dove Lodge Care Home.

7.4. By accepting the promotional respite placement, the resident and/or their representative acknowledges that they have read, understood and agreed to these Terms & Conditions and the applicable respite care documentation.

Doveleigh Care Ltd
Dove Lodge Care Home
79–81 Salterton Road
Exmouth
Devon
EX8 2EW

Promotional period: 16^th September 2026 – 14^th October 2026
Terms effective from: 16^th September 2026
Version: 1